1.1 CONTRACT
Upon acceptance of a quotation, the consumer will be emailed a tax invoice as proof of purchase. It is the consumer’s responsibility to check the invoice to ensure all details are correct. A 50% deposit is required to place the order, which signifies acceptance of the listed details. Deposit payments can be made via bank transfer, EFTPOS, ZIP Money, or cash. The order will only be processed once the deposit has been received. Final payment of the balance owing is required prior to installation.
1.2 PRICING
All pricing on quotations is valid for 30 days to accommodate any pricing changes. All prices include Goods and Services Tax (GST) and represent the total amount payable.
1.3 PRICE MATCH POLICY
We strive to offer you the best prices every day. If you find a lower price at a qualifying competitor, we will match it to ensure you receive the best deal.
Eligibility:
1.3.1 The product must be identical (same fabric, model, and size).
1.3.2 The lower price must be verifiable and visible on the competitor’s website or in an advertisement.
1.3.3 The competitor’s price must include any applicable taxes, shipping, and handling fees.
Exclusions:
1.3.4 Clearance, closeout, liquidation, and flash sale items.
1.3.5 Prices from auction or marketplace sites (e.g., eBay, Amazon Marketplace).
1.3.6 Membership club prices, loyalty points, or discounts.
1.3.7 Pricing errors, special orders, and items out of stock.
We reserve the right to verify the competitor’s advertised price and the availability of the item.
1.4 CANCELLING OR CHANGING YOUR ORDER
Production typically begins the next business day after the order has been processed. Cancellations or changes made by the consumer before the manufacturing process begins will be eligible for a refund. Refunded payments may take up to 10 days to appear in your account.
Cancellations or changes made after the manufacturing process has started will not be accepted.
1.5 FABRICS & COLOURS
Once an order is placed and confirmed, the selection of fabric and colour is considered final. We encourage customers to carefully review their choices before confirming the order.
If you wish to change the fabric or colour selection after the order has been confirmed, you must notify us within 24 hours of placing the order. Requests made beyond this time frame may not be accommodated, as production processes may have already commenced.
A fee may apply to cover any costs associated with changes made within the specified period. The fee will depend on the status of the order and the specific changes requested. A change of mind does not qualify for a refund or cancellation of the order. Any payments made towards the original order will be applied to the adjusted order, minus any applicable fees. Written confirmation will be required to proceed with any changes to fabric or colour choices.
1.6 CURTAINS
Our standard measurements for all curtains and sheers extend 100mm beyond each side of the window/door and 100mm above it. If you desire wider or longer measurements, such as ‘wall to wall’ or ‘floor to ceiling,’ please discuss this with the measurer or salesperson, as it is not standard practice.
1.7 STOCK SHORTAGES
Capital Blinds & Awnings reserves the right to cancel your order if:
1.7.1 A fabric becomes discontinued.
1.7.2 There is insufficient stock to fulfill your order.
1.7.3 A pricing or typographical error has been made within our system.
Capital Blinds & Awnings
t 02 6156 2791
1/13-15 Townsville St, Fyshwick, ACT sales@capitalblinds.net.au
If any of these situations occur, Capital Blinds & Awnings will notify the consumer as soon as possible and, if needed, suggest a suitable replacement product. Changes to fabric or colour are subject to stock availability. If the new choice is unavailable, we will inform you and provide alternative options or proceed with the original selection.
1.8 MEASUREMENTS
Any measurements not taken by Capital Blinds & Awnings staff are solely the consumer’s responsibility. It is the consumer’s responsibility to take accurate and correct measurements. If you are unsure, please contact Capital Blinds & Awnings to discuss with a sales consultant.
Any quotations based on floor plans or window schedules will require a check measure to ensure all measurements are correct and the desired product fits the window/door. Pricing changes may occur if measurements have changed drastically, the consumer will be notified immediately.
Any incorrect measurements taken by Capital Blinds & Awnings staff will be rectified free of charge by Capital Blinds & Awnings and be processed immediately as a priority.
1.9 TIMBER PRODUCTS
Capital Blinds & Awnings supplies natural timber, and therefore, warping and colour variation may occur. Capital Blinds & Awnings is not responsible for natural variations in wood products, such as knots, grain and veins, and colour differences.
1.10 DELIVERY
Capital Blinds & Awnings has no liability to a consumer for failure to deliver goods to the store if the delay is caused by factors beyond our control, such as strikes, lockdowns, industrial disputes, third-party defaults, natural causes (e.g., floods, fires, explosions), or accidents.
1.11 PRIVACY
We do not sell, rent, or trade any information provided by consumers for orders. However, we may use other companies to perform services and complete products on our behalf. We only provide the necessary information required to complete any order and do not allow these companies to use consumer information for any other purposes.
1.12 DAMAGED PRODUCT
Upon receiving your product(s), please inspect them for any damages and contact us immediately if any issues are found. We will arrange to repair or replace the product at no extra charge. Photographic evidence may be required to support your claim.
1.13 MISTREATED PRODUCT
Mistreating your product can void your warranty. Mistreatment can include, but is not limited to, the following:
1.13.1 Re-sizing the product.
1.13.2 Exposure to water.
1.13.3 Cutting and/or altering cords or mechanisms.
1.13.4 Incorrect installation.
1.13.5 Painting or staining the product.
1.13.6 Damage caused by pets or children.
1.14 INSTALLATION
Capital Blinds & Awnings will take every care during the installation process. All existing products/furnishings must be removed prior to the installation appointment unless it is stated on the tax invoice that take-down services have been paid for and included in the service provided.
Suitable access to the property listed on the tax invoice is required for Capital Blinds & Awnings to complete the installation work.
1.15 RETURNS
If a product is faulty, damaged, or incorrect, a replacement product will be ordered free of charge, provided none of the above conditions have been breached. Photographic evidence may be required to process the return.